Introduction
At Concierge Collection® Sheets, Mattress Topper, Pillows (“Concierge Collection,” “we,” “us,” or “our“), we respect the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website conciergecollection.shop (the “Site“) or purchase our products.
Please take a moment to familiarize yourself with our privacy practices. By visiting our Site or purchasing our products you agree to the terms of this Privacy Policy. If you do not agree to the practices described in this Privacy Policy, you should not use our Site or purchase our products.
Information We Collect
Information you provide directly to us. When you visit our Site, purchase our products, create an account, participate in an offer or promotion, contact us via email or social media, complete a survey, sign up for our newsletter, inquire about wholesale orders, or otherwise communicate with us, we may ask you to provide some or all of the following types of information:
- Contact information such as your name, mailing address, phone number, and email address.
- Account information such as your username and password that you may set to establish an online account with us.
- Payment information such as credit card or other payment details in order to make a purchase.
- Communications with us such as when you contact us with questions or comments.
- Feedback and reviews such as when you rate our products or provide reviews or other feedback.
- Participation in promotions such as when you participate in a sweepstakes, contest, survey, or promotion.
- Product customization information such as when you provide us with information to customize or personalize a product you purchase.
- Social media information such as when you interact with us on social media platforms like Facebook, Twitter, Instagram, YouTube, Pinterest, TikTok, etc.
Information we collect automatically. When you visit our Site or interact with our emails or advertisements, we may automatically collect certain types of information from you. This information helps us personalize your online experience with us, improve our Site and efforts, and may include:
- Log data such as your IP address, operating system, device type, access dates and times, pages viewed, links clicked, and other actions taken on our Site.
- Device data such as your device identifier, type, model, browser type, Internet service provider, pages you view or like, ads you see or click on, location (with your consent where required by law), and other technical data collected through cookies, web beacons, and similar technologies.
- Usage data such as the features or pages you use, search terms you enter, shopping cart contents, purchase details, and referral information.
- Analytics data such as data we receive when you view or interact with our ads and content off of the Concierge Collection Site.
Information we receive from third party sources. We may receive information about you from third party sources, such as:
- Social media platforms if you connect with those platforms through our Site.
- Advertising networks and analytics providers to serve you more relevant ads and improve our advertising performance.
- Marketing and sales partners when they share information about you in connection with offers or promotions.
- Public databases that provide details such business registration, bankruptcy filings, liens, judgements, and other data.
- Service Providers who support our business functions such as payment processors, shipping companies, marketing providers, and others.
How We Use Your Information
We use your information for a variety of business purposes such as:
- Fulfilling your orders for products or services, processing payments, arranging shipments and deliveries, sending order confirmations and status updates, addressing product issues, and providing associated customer service.
- Creating and managing your account including issuing refunds and recalls, enforcing our Terms of Service, communicating with you about your account, address verification, and account recovery.
- Personalizing your experience with more relevant content, product recommendations, ads and offers tailored to your interests and shopping history.
- Improving our products and services by analyzing usage data and trends, conducting research, and understanding user needs and preferences.
- Developing new products and services based on usage patterns, feedback, and suggestions.
- Marketing and advertising our products and services through email campaigns, social media ads, and other channels. This may include retargeting you with ads on other websites based on your activities on our Site.
- Communicating with you about offers, promotions, events, news, and product updates.
- Performing analytics to measure and understand user engagement, demographics, interests, and behavior on our Site.
- Complying with legal obligations such as product safety requirements, warranty issues, recalls, and other legal rights and duties.
- Enforcing our Terms of Service and as needed to protect our rights, users, systems, and community.
- Other business purposes described when collecting information, with your consent, or as otherwise disclosed at the time of collection. We will not use your information for additional purposes without notifying you.
How We Share Your Information
We may share your personal information with the following parties and as otherwise described in this policy:
Service providers and business partners. Companies and individuals that perform business functions and services on our behalf, such as payment processors, shipping and delivery providers, marketing partners, wholesale customers, and others.
Advertising partners. Ad networks, analytics providers, and other companies that help us serve relevant ads and provide analytics services.
Social media platforms. When you interact with our social media accounts or content through those platforms.
Corporate affiliates. Parent, subsidiary, and other affiliated companies and brands for business purposes such as internal reporting, product development, and order fulfillment.
Legal and regulatory entities. To comply with the law, enforce our Terms of Service, prevent fraud, and protect the safety, rights, and security of users, Concierge Collection, and the public.
Business transfers. If we sell, merge, or undergo a reorganization or change of control, we may transfer or assign your information to the acquiring or successor entity as part of that deal.
With your consent. In any other case where we have your consent to share your personal information.
Data Retention and Account Cancellation
We retain your personal information for the length of time required to fulfill our business purposes, conduct audits, comply with laws, resolve disputes, enforce our agreements, establish legal defenses, and as otherwise needed. If you cancel your account or your account becomes inactive, we may continue to retain and use some of your information in accordance with this policy.
You may request deletion of your account and personal information by emailing us at [email protected] and providing proof of your identity. Applicable law may require us to retain certain information for specific periods of time, in which case we will comply with your deletion request after fulfilling such requirements. Deletion of your account and information means that account is deactivated and no longer visible to other users. Some cached or residual data may still remain on backup systems for a limited period of time for legal and security reasons before being deleted.
Your Choices and Rights
Marketing communications. You may opt out of receiving our marketing emails by following the unsubscribe instructions in those messages. You may continue to receive some transactional and relationship messages from us such as order confirmations, notifications about your account activities, and other important updates.
Personalized ads. Many devices and browsers allow you to disable targeted or personalized ads if you prefer. You can also opt out of personalized ads from members of the Network Advertising Initiative or Digital Advertising Alliance by following the instructions on their websites.
Account information. You may access, update, or delete certain account information by logging into your online account (if applicable) or contacting us directly.
Cookies and tracking. Most browsers allow you to block and delete cookies, web beacons, and similar technologies. However, doing so may cause some website features and services to stop working properly.
Promotional communications. You can opt out of receiving SMS messages or other promotional texts by following the instructions in those messages or by contacting us directly.
California Privacy Rights. If you are a California resident, you have the right to request what information we collect, use, and disclose pursuant to the California Consumer Privacy Act. You also have other rights such as deletion of certain data. Please contact us to exercise your rights.
International users. Individuals located in the European Economic Area, United Kingdom, and other regions may have additional rights such as access to personal data, rectification, restrictions on processing, erasure, data portability, and others. We will honor valid requests and rights as required under applicable laws.
Security of Your Information
We take reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse, and unauthorized access, disclosure, or alteration. However, no Internet or email transmission is ever fully secure or error-free. Email and other messages may be intercepted or accessed by unintended parties. Therefore, we cannot guarantee the security of your transmissions to or from us. Any transmission remains at your own risk.
Children’s Privacy
Our Site and products are intended for users age 18 and over. We do not knowingly collect personal information from children under age 18 without obtaining parental consent first. If you believe we may have collected information in violation of this policy, please notify us immediately at [email protected].
Changes to this Policy
We may update this Privacy Policy from time to time as we add new products and features, as we improve our Site, as laws change, and as industry privacy practices evolve. Please check this policy periodically for updates. All changes become effective when we post the revised Privacy Policy on our Site. Your continued use of our Site, products, or services after a change signifies that you accept the revised policy.
How to Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Concierge Collection
123 Main Street
Anytown, USA 12345
Email: [email protected]